Shipping policy
Published: August 25, 2026
This Shipping & Delivery Policy applies to orders placed directly through thirdreality.com. It does not apply to purchases made through Amazon, another marketplace, an authorized reseller, or any other third-party seller. Those purchases are subject to the shipping terms of the seller that accepted the order.
Orders placed through thirdreality.com are fulfilled through Third Reality's international warehouse network. The warehouse of origin may vary according to inventory availability, product type, and destination. Direct-store orders are fulfilled separately from Amazon marketplace orders and do not receive Amazon or Amazon Prime fulfillment. Because international handling, cross-border transit, and customs clearance may apply, delivery times for orders placed through thirdreality.com are generally longer than delivery times shown for products purchased directly through Amazon. Amazon delivery estimates must not be used to estimate delivery of a Third Reality direct-store order.
Shipping options, charges, and estimated delivery times available for a particular order depend on the delivery address, products in the cart, order value, product dimensions, and the shipping services available at checkout. The order-specific information displayed at checkout forms part of this Policy and controls where it is more specific, except where applicable law requires otherwise.
Nothing in this Policy limits any mandatory rights or remedies available to consumers under applicable law.
1. Order Cut-Off and Processing Time
Orders received before 08:00 UTC on a business day begin processing that business day. Orders received after the cut-off, or on a weekend or public holiday, begin processing on the next business day.
Most in-stock orders are prepared for shipment within 1-3 business days after payment and all information required to fulfill the order has been received. Processing time is separate from carrier transit time.
Smart Blinds available for direct ordering in the standard options shown on the website are typically prepared for shipment in approximately one week. Custom-made or specially configured Smart Blinds generally require 10-14 days and may require longer depending on the specifications and production workload. Pre-order products, backordered products, and products marked with a special lead time also require additional processing time. Any longer product-specific lead time shown on the product page, at checkout, or in the order confirmation applies to that product.
A business day is Monday through Friday, excluding public holidays observed by the applicable fulfillment location. Payment review, address verification, incomplete delivery information, Tax ID requirements, or suspected fraud may delay processing.
2. Shipping Destinations
Third Reality ships only to destinations for which a valid delivery method is offered at checkout. Available countries and regions may vary by product because of carrier coverage, product dimensions, voltage or plug requirements, import restrictions, and local compliance requirements.
If a country or region cannot be selected, no valid shipping method is displayed, or checkout displays an abnormal placeholder charge, contact Customer Support before placing the order. Availability of one product in a destination does not guarantee that every Third Reality product can be shipped there.
3. Estimated Transit and Total Delivery Time
The following transit windows are estimates beginning on the date the order is handed to the carrier. They do not include order processing or made-to-order production time.
| Destination or service | Estimated carrier transit time |
|---|---|
| United States and Canada, standard small-item delivery | 8-22 calendar days after dispatch |
| Other international destinations, standard small-item delivery | 10-30 calendar days after dispatch |
| Smart Blind sea freight, where offered | Approximately 30 calendar days after dispatch |
| Other Smart Blind delivery methods | As displayed at checkout or confirmed by Customer Support |
The estimated total delivery time is the applicable processing or production time plus the carrier transit time. For example, an in-stock order with a confirmed processing period of 1-3 business days and an estimated transit period of 8-22 calendar days would ordinarily arrive after both periods have elapsed.
Delivery dates and transit windows are estimates, not guarantees, unless Third Reality expressly agrees to a guaranteed service or applicable law provides otherwise. Customs clearance, severe weather, carrier disruption, remote-area delivery, peak seasons, public holidays, and events outside reasonable operational control may extend delivery time.
4. Shipping Charges
All amounts below are in U.S. dollars. Eligibility for free shipping is calculated using the eligible merchandise subtotal after discounts have been applied. The exact shipping charge is calculated automatically using the completed cart and shipping information shown at checkout. Product exclusions, split fulfillment, and destination-specific rules may affect eligibility.
United States and Canada
| Product or order type | United States | Canada |
|---|---|---|
| Small items | $10; free shipping on eligible orders of $129 or more | $15; free shipping on eligible orders of $159 or more |
| Smart Blinds up to 39 inches | $60 | $70 |
| Smart Blinds 40-55 inches | $70 | $85 |
| Smart Blinds 56-70 inches | $85 | $100 |
| Smart Blinds 71-80 inches | $100 | $120 |
Smart Blind rates are assigned by width profile and are charged per order rather than per blind for products within the same applicable profile. Adding multiple blinds within the same width profile ordinarily does not multiply the base shipping charge. If an order contains products assigned to different shipping profiles or requires split fulfillment, checkout may combine the applicable charges. Eligible Smart Blind merchandise subtotals of $800 or more after discounts receive free sea freight where that method is available. Availability and estimated transit time are shown at checkout. The delivery methods and charges displayed for the completed cart and delivery address are the final options offered for that order.
Other Destinations - Small Items
| Destination | Standard charge and free-shipping threshold |
|---|---|
| Europe and the United Kingdom | $15; free shipping on eligible orders of $159 or more |
| Australia, New Zealand, Singapore, Switzerland, Norway, and Israel | $20; free shipping on eligible orders of $199 or more |
| Mexico | $20; free shipping on eligible orders of $199 or more; a valid Tax ID is required before shipment |
| India, Pakistan, and Saudi Arabia | $18; a valid Tax ID is required before shipment |
| Philippines | $10 |
| Brazil | $30 |
Smart Blind shipping outside the United States and Canada varies by destination and blind width. Current configured rates generally range from $70 to $120 for Canada, the United Kingdom, and selected European destinations; $90 to $150 for Australia, New Zealand, Singapore, Switzerland, and Norway; $90 to $130 for Mexico where service is available; and $120 to $150 for Brazil in available size bands. Free sea freight applies at an eligible Smart Blind merchandise subtotal of $800 or more after discounts where that method is available. The exact charge and available service shown at checkout control for the order.
Shipping rates may be changed for future orders. A rate change will not alter the shipping charge already accepted for a completed order unless the customer agrees to a change or the original charge resulted from an obvious technical error and the order is canceled and refunded in accordance with applicable law.
5. Abnormal or Placeholder Shipping Charges
For destinations that require confirmation before shipment, checkout intentionally displays an amount such as $999,999.99 or $9,999,999.99 as a technical placeholder. It is not a valid shipping quotation. Do not complete checkout when such an amount appears.
Email support@thirdreality.com with the delivery country, postal code, product name, variant or size, quantity, and a screenshot of the displayed charge. Customer Support will confirm whether delivery is available and, where possible, provide the correct shipping option or quotation.
6. Shipping Methods, Carriers, and Split Shipments
Third Reality selects the carrier and service based on the destination, product type, package size, delivery method selected at checkout, and service availability. A specific carrier cannot be guaranteed unless expressly stated at checkout.
Products from the same order may be shipped separately because of inventory location, package dimensions, carrier requirements, or made-to-order production. When an order is split, tracking information will be provided for each shipment where available. Third Reality will not increase the shipping charge accepted at checkout after the order is placed without the customer's agreement, except to correct an obvious error through cancellation and refund as permitted by applicable law.
7. Tracking Information
When tracking is available, a shipping confirmation containing the carrier or tracking reference will be sent to the email address associated with the order. Tracking events may take time to appear after a label is created and may not update at every stage of international transit.
If tracking has not updated for an extended period, or if the estimated delivery window has passed, contact Customer Support with the order number and tracking number. Third Reality may need to complete a carrier investigation before approving a replacement or refund.
8. Delivery Address and Order Changes
Customers are responsible for providing a complete and accurate delivery name, street address, unit or apartment number, city, state or province, postal code, country, telephone number, and any Tax ID or customs information required for the destination.
Contact Customer Support as soon as possible if an address or order detail needs to be changed. Changes are not guaranteed after an order has entered fulfillment or shipment. A carrier may charge an address-correction or redirection fee, and redirection may not be available for all services.
If a parcel is returned because of an incorrect or incomplete address, refusal, repeated unsuccessful delivery attempts, failure to provide required customs information, or failure to collect the parcel, Third Reality may deduct the actual outbound shipping, return shipping, customs, and carrier charges from any refund to the extent permitted by law. If the delivery failure was caused by Third Reality, those deductions will not apply.
9. Delays, Backorders, and Inability to Ship
If Third Reality learns that an order cannot be shipped within the time stated at checkout, on the product page, or in the order confirmation, Third Reality will provide notice as required by applicable law. The notice may include a revised estimated shipment date and an option to accept the delay or cancel the affected unshipped item for a full refund.
If Third Reality cannot fulfill an item, the affected item will be canceled and the amount paid for that item, including any shipping charge that must be refunded under applicable law, will be returned to the original payment method. Third Reality will not substitute a materially different product without the customer's agreement.
10. Lost, Missing, or Damaged Shipments
Inspect the parcel and products promptly after delivery. If the tracking record shows no delivery, the parcel appears lost, the package arrives visibly damaged, or an item is missing, contact Customer Support as soon as reasonably possible and preferably within seven calendar days after delivery or the expected delivery date.
Include the order number, tracking number, shipping label, photographs of the outer and inner packaging, and photographs or video of the product where applicable. Keep the product and all packaging until Customer Support confirms that they may be discarded.
Third Reality will review the information and may open an investigation with the carrier. Depending on the result, product availability, applicable law, and the circumstances of the claim, Third Reality may replace the product, provide replacement parts, issue a full or partial refund, or offer another appropriate remedy. Nothing in this section limits any mandatory rights relating to goods damaged or lost before delivery.
11. Customs, Duties, Taxes, and Import Requirements
All product prices, shipping charges, and order amounts displayed on thirdreality.com are denominated in U.S. dollars. Prices do not include sales tax, import duties, import value-added tax, goods and services tax, customs clearance charges, brokerage fees, or other taxes or government assessments imposed by the destination country.
Third Reality does not prepay, collect, or remit these destination-country taxes, duties, or customs charges on the customer's behalf. If customs authorities, a carrier, or another authorized party assesses such an amount, the recipient is responsible for paying it directly in order to complete customs clearance and delivery, to the extent permitted by applicable law. Failure or refusal to pay may prevent delivery and may result in the shipment being held, returned, or otherwise handled in accordance with carrier and customs procedures. Any resulting return or refund remains subject to Section 8 of this Policy and the applicable Returns, Refunds & Limited Warranty Policy.
A valid Tax ID is mandatory for shipments to Mexico, India, Pakistan, and Saudi Arabia. An order cannot be dispatched to any of these destinations until the required Tax ID has been provided and accepted for shipping and customs purposes. Send the Tax ID, order number, and recipient details to support@thirdreality.com promptly after placing the order. If the required Tax ID is not provided, delivery is unavailable and the order may need to be canceled.
Customs authorities may require a Tax ID, identity information, telephone number, proof of value, or other documentation before releasing a shipment. The customer is responsible for providing accurate information reasonably required for customs clearance. Third Reality cannot declare a false value or describe merchandise inaccurately to reduce duties or taxes.
Customs processing time is outside the estimated carrier transit time unless checkout expressly states otherwise. Contact the local customs authority for destination-specific requirements before ordering.
12. Made-to-Order Smart Blinds
Smart Blinds offered through the standard options shown on the website are typically processed in approximately one week. Smart Blinds manufactured, cut, configured, or prepared to customer-selected measurements generally require 10-14 days and may require longer depending on the specifications and production workload. Confirm all measurements, mounting requirements, delivery details, and applicable lead times before placing the order.
Production time and carrier transit time are separate. Smart Blind shipping charges depend on destination and width, and some destinations or size bands may require a manual quotation. The return eligibility of a made-to-order Smart Blind is governed by the separate Returns, Refunds & Limited Warranty Policy.
13. Contact
For questions about destination availability, shipping quotations, tracking, delayed delivery, or delivery problems, contact:
Third Reality Customer Support Email: support@thirdreality.com Phone: +1 (800) 341-9616 Contact page: https://www.thirdreality.com/pages/contact-support