Order Tracking
Order Tracking
Third Reality currently uses an external tracking workflow for shipment lookup. The legacy store sent customers to AfterShip, and this page preserves that same order-tracking path during the Shopify migration.
Before you track
- Have your tracking number or carrier reference ready.
- Use the shipping confirmation email if you need to copy the tracking code exactly.
- Tracking events can take time to appear after a label is created.
If the tracking page does not help
- If your order has not shipped yet and you need an update, contact support@3reality.com.
- If tracking is stalled, missing, or shows the package was lost, send your order number and tracking number to support.
- If you need address help before shipment, contact support as soon as possible.
You can also use the Contact Support page if you need help with a shipment, delivery issue, or missing order email.