Track Your Order

Track Your Order

Enter your order number or tracking number to see the latest delivery status.

Order number or tracking number

You can find your order number in your shipping confirmation email.

Email on your order

For your privacy, we verify this matches the order.

Before you track

Have your order number or tracking number ready.
Use your shipping confirmation email to copy the number exactly.
Tracking events can take some time to appear after a label is created.

If you can’t find your order

If your order hasn’t shipped yet and you need an update, email support@thirdreality.com.
If tracking is stalled, missing, or shows the package as lost, send us your order number and tracking number.
If you need to correct your address before shipment, contact us as soon as possible.
You can also use our Contact Support page for any shipment, delivery, or missing-email issue.