Limited Warranty Policy

1. Limited Hardware Warranty

This voluntary Limited Warranty applies to new Third Reality-branded hardware products purchased from Third Reality or an authorized seller, subject to valid proof of purchase. Unless a different warranty period is expressly stated for a specific product in the product detail page or user manual applicable at the time of purchase, the warranty period is one year from the original date of purchase. If a product-specific document states a longer or shorter warranty period, that expressly stated product-specific period controls, subject to applicable law.

Regional availability. Warranty service under this voluntary Limited Warranty is available only in countries or regions where the specific product model has been officially released for sale by Third Reality or an authorized seller. If the product model has not been officially released for sale in the country or region where you are located, it is not eligible for warranty service under this voluntary Limited Warranty in that location. This restriction does not limit any mandatory rights or remedies under applicable law.

During the applicable warranty period, Third Reality warrants that the covered hardware will be free from defects in materials and workmanship under normal, intended use.

If an eligible hardware defect arises during the warranty period, Third Reality may, at its option and to the extent permitted by law:

• Repair the product using new or functionally equivalent parts;
• Replace the product with the same model or a functionally equivalent product; or
• Refund all or part of the original product purchase price.

A repaired or replacement product is covered for the remainder of the original warranty period or 90 calendar days from the date the repaired or replacement product is shipped, whichever period is longer.

2. What the Limited Warranty Does Not Cover

The Limited Warranty does not cover:

• Normal wear and tear, cosmetic damage, discoloration, scratches, dents, or gradual deterioration;
• Damage caused by accident, abuse, misuse, improper storage, improper installation, incorrect wiring, incorrect voltage, incompatible power supplies, liquid exposure beyond the product's stated rating, fire, flood, extreme environmental conditions, or other external causes;
• Use contrary to the product instructions, technical specifications, safety information, or supported operating conditions;
• Unauthorized modification, disassembly, repair, alteration, firmware modification, or removal or alteration of a serial number or product label;
• Damage caused by third-party products, accessories, software, platforms, networks, hubs, wiring, power systems, or Internet and telecommunications failures;
• Standalone, consumable, or user-replaceable batteries supplied with or used in a product, including normal battery depletion, leakage caused by misuse or storage, and gradual loss of capacity, except when the battery is confirmed defective upon delivery or applicable law requires a remedy;
• Adhesive pads, screws, fasteners, disposable mounting materials, and other low-value consumable accessories or parts, except when the item is confirmed defective or missing upon delivery or applicable law requires a remedy;
• Loss of data, settings, automations, integrations, or compatibility resulting from third-party platform changes;
• Products purchased from an unauthorized seller or products for which valid proof of purchase cannot be provided; or
• Products sold as used, open-box, refurbished, or reconditioned unless a separate written warranty is expressly provided on the product page.

This Limited Warranty applies to hardware only. It does not guarantee uninterrupted or error-free operation, compatibility with every third-party platform, or continued availability of any third-party service.

3. How to Make a Warranty Claim

Contact Customer Support at support@thirdreality.com or +1 (800) 341-9616 and provide:

• Your order number or other valid proof of purchase;
• The product name, model, and serial number where available;
• A clear description of the problem and the troubleshooting already attempted;
• Photographs or video showing the issue when applicable; and
• Your current shipping address and contact information.

Customer Support may ask you to complete reasonable troubleshooting before authorizing warranty service. Do not send a product back until you receive written return instructions.

Replacement batteries, adhesive pads, screws, mounting materials, and other compatible accessories or consumable parts may be available for separate purchase. For availability and compatibility, contact support@thirdreality.com and provide the product name and model.

For an approved warranty claim, Third Reality will cover the reasonable cost of authorized return shipping and shipment of the repaired or replacement product unless applicable law provides otherwise. Duties, taxes, and cross-border charges will be handled as required by applicable law and the instructions supplied for the claim.

4. Purchases from Other Sellers

For a possible warranty claim, Third Reality may require the original sales receipt, seller information, product serial number, and evidence that the seller was authorized. Third Reality cannot refund a payment collected by another seller.

5. Limitation and Consumer Rights

To the maximum extent permitted by law, this Limited Warranty is the exclusive voluntary hardware warranty provided by Third Reality. Third Reality does not exclude, restrict, or modify any statutory warranty, consumer guarantee, withdrawal right, or other remedy that cannot lawfully be excluded or limited.

Rules and time periods may differ in the European Economic Area, United Kingdom, Canada, Australia, and other jurisdictions. Where mandatory local consumer law provides greater protection than this Policy, the mandatory local law applies.

6. Contact

For warranty assistance:

Third Reality Customer Support
Email: support@thirdreality.com
Phone: +1 (800) 341-9616
Contact page: https://www.thirdreality.com/pages/contact-support