Smart Switch Help
I can’t pair Reality Switch with the hub.
Try pairing the switch again while closer to the hub. Delete the switch if it shows up in the RealityApp. Put the switch in pairing mode by long pressing the button until the blue LED blinks rapidly. Then add the switch as a new device in Reality App.
Adjust the height of the backplate with the provided spacers so that the switch turns both "ON" and "OFF" without binding.
Some toggle switches are designed where the "OFF" position is lower in height than "ON". This may prevent RealitySwitch from working properly. To address this, install the RealitySwitch and any needed spacers with the toggle in the “ON” position.
If you find that your on/off status is inverted, press the RealitySwitch button for around 10 to 15 seconds. The status will be corrected once the blue LED lights up, then release the hold.
Generally, it will be automatically reconnected when putting the switch closer to the hub. If the problem persists (LED blinking slowly), please try to reconnect/re-discover your device with the hub. If you have a range issue, you may need to relocate the hub closer to the switch or add an additional hub to act as a repeater for more distant switches.
If you need to factory reset the RealitySwitch, long press the button more than 30 seconds until the blue LED blinks rapidly. The switch is now in pairing mode, and you can re-pair the device in the RealityApp
Sometimes you need to reset both the Echo Plus and the switch to pair again. Please follow these steps:
a. Reset the Echo Plus for 5 seconds until orange LED lights up.
b. Reset the switch by pressing the button until the LED begins blinking fast.
c. Reconnect/re-pair the device with RealityApp.
You should adjust brightness of the dimmer to the proper level before mounting the RealitySwitch backplate.
If the LED double blinks, this indicates low battery status, please replace the batteries.
Remove the batteries, then hold down the switch button while you re-install the batteries.