Reality App Help

Can I control my devices from outside my home?

Yes. You can control and manage Third Reality devices from RealityApp wherever you are, as long as you are connected to the Internet.

 

Third Reality devices can be added as follows:
  1. You must first install a hub to connect your devices to, either RealityAdapter or a third-party hub (Echo Plus, Wink, SmartThings).
  2. Click “+ New device” from main screen, select the adapter you are connecting to and choose the device type (switch, light, etc).
  3. Follow the instructions to complete the setup.

 

“Error, time out” during Third Reality hub setup

This message indicate that pairing failed.

 

Reset Reality hub and put it in pairing mode by pressing the "Reset" button with a pin or paper clip. Move Reality hub closer to the Wi-Fi router to improve the network connection, then re-pair Reality hub with the App. Make sure the Wi-Fi password has been entered correctly during the setup.

        

This message indicate that the pairing failed.

 

During pairing, the ZigBee LED of RealityAdapter should be slow blinking. If not, restart RealityAdapter and pair RealitySwitch with the App again.

 

If you still have difficulty pairing RealitySwitch, please contact Customer Support and provide your device mode number to get further assistance.

        

Can I connect other Zigbee devices with RealityAdapter and RealityApp?

RealityAdapter was designed primarily to connect Third Reality devices. Please see the compatibility page ( //.. support/compatibility) to see which devices we have tested for interoperability.

 

As RealityAdapter is a Zigbee device, it may also work with other Zigbee-compatible devices not on the compatibility list. If a device not on the list does not connect, we suggest using a general purpose Zigbee hub designed for broader interoperability.

 

RealityAdapter shows as offline in RealityApp

Check the Wi-Fi LED of RealityAdapter, if it is slow blinking, move RealityAdapter closer to the Wi-Fi router and restart RealityAdapter. If the Wi-Fi LED stays on without blinking, sign out and sign back in to RealityApp.

 

A device icon may not respond due to a weak network connection. You can scroll down the screen to refresh its status.

 

Can I set a timer to turn a device on and off?

Yes, you can use the RealityApp Timer function to control the length of time to turn a device on/off.

 

What happens if RealityAdapter loses connection with power or Internet?

All devices should re-connect automatically. But if a device can't recover, move it closer to RealityAdapter or re-power the device.