Getting Started
No, RealityAdapter only supports 2.4GHz Wi-Fi channels. Most 5 GHz Wi-Fi routers also support 2.4 GHz, during RealityAdapter installation make sure to specify a network that supports 2.4GHz channels.
Can I use Third Reality devices with Samsung SmartThings?
Yes, follow this procedure. (Note: RealitySwitch has been officially supported by Smartthings. There is no need to use handler as suggested before)
1. Login to the SmartThings App and bind the hub. You can reference the SmartThings manual about binding steps.
2. If you use the SmartThings App 2015, select " add a thing" to get RealitySwitch/ RealitySwitch Plus set up. If you use SmartThings App 2018, select "Add device" --> " Switch/Dimmer"--> "GE Zigbee" to get RealitySwitch/ RealitySwitch Plus set up.
The blue LED light of RealitySwitch/ RealitySwitch Plus is fast blinking, indicating that it is in pairing mode.
* Smartthings currently has two edition App: App 2015 and 2018. We will suggest you use App 2018 with your Samsung account for a more stable connection.
Watch our YouTube channel if you need additional help of pairing with RealitySwitch with a SmartThings hub
1. Login to the Wink App and pair the hub. You can reference the Wink manual about pairing steps.
2. You will need to set RealitySwitch/ RealitySwitch Plus as “Lighting” → “Lights” → “Generic Zigbee Light Blub”in Wink App.
The blue LED light of RealitySwitch/ RealitySwitch Plus should be blinking fast, indicating that it is in pairing mode.
3. Click "CONNECT NOW" until "SUCCESS" appears.
RealitySwitch LED should stop flashing when connected to Wink successfully.
* Wink hub must requires to be located at least 15 feet away from any other Wi-Fi devices, please refer to Wink FAQ for details.
Take out battery. Press the front button a few times to drain power inside circuit board. Then put back battery and try again.
Where can I find a device install video?
You can find Third Reality device installation videos on YouTube: https://www.youtube.com/channel/UCt-VCbgkATSNWLwipKPKb5A?view_as=subscriber