Warranty
Warranty
If your Third Reality product is defective, damaged, or not working as expected, contact support@3reality.com with the details needed to review a warranty-style claim.
What to include in a claim
- Your order number
- The product name and model
- A short description of the problem
- Photos or video if the issue is visible
- Your current shipping address if support needs to review replacement options
How claims are handled
- Support reviews the issue and may ask for troubleshooting details before approving a return or replacement path.
- If the item is confirmed to be damaged or defective, Third Reality can work with you on the best next step.
- Do not ship products back without receiving support instructions first.
Related policy details
- Most return requests from the legacy store were limited to 30 days from delivery.
- Damaged or defective products were handled as exceptions to normal return restrictions.
- Refund handling on the legacy store was stated to take about 48 hours after approval and processing.
For the broader combined policy, including cancellation, returns, refunds, and shipping guidance, review Returns and Warranty.